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Baklawa Made Better

Terms & Condition

OVERVIEW

This document explains how BMB handles any customer, client or employee information gathered in its operations

ABOUT US

BMB is a conglomerate food company with chocolate, Mediterranean sweets, healthy snacks, and healthy food brands with two state of the art food production facilities based in Dubai. What was once a modest startup back in 2007, the company has grown exponentially and operates numerous offices across the globe. The mission is to enable food brands to think innovatively, manufacture efficiently & grow globally.

POLICY STATEMENT

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradict the above statements.

REFUND /EXCHANGE /CANCELLATION POLICY

What do I do if my product is defective/damaged?

All our products are passed through a rigorous quality assurance process, which enables us to maintain the highest standards at all times. In case you received a damaged or defective product, please contact our customer service at cs@bmb-group.com with a little description of the issue and we will get back to you within 24 to 48 hours. It would be very helpful if you can add a picture to the product and the production expiry date.


Refunds will be done only through the Original Mode of Payment.


What do I do if I receive the wrong products?
We’re very sorry that you received the wrong order. Could you please send an e-mail to our customer service at cs@bmb-group.com with the actual order you requested and what you received.If possible a copy of the order receipt would be helpful. We’ll get right on it and send you the correct order within 24 hours.
Refunds will be done only through the Original Mode of Payment.


What do I do if I rejected my delivery?
If You rejected your order due to defective/damaged or wrong items, we’ll be more than happy to replace the order at no extra cost once the customer service reviews your e-mail. (Please refer to What do I do if my product is defective/damaged? & What do I do if I receive the wrong products?)

 

What do I do if I want to reschedule my delivery time?
We are working around the clock to ensure your delivery arrives in the time you want. For any rescheduling, orders rescheduled within 1 hour after placing the order will be free of any additional cost. However, for orders rescheduled after 1 hour of placing the order, a rescheduling fee of AED30 will be applied to your order.

TERMS & CONDITIONS

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. 
The United Arab Emirates is our country of domicile. 
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. 
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 
The cardholder must retain a copy of transaction records and Merchant policies and rules. 
We accept payments online using Visa and MasterCard credit/debit card in AED
 

ITEMS / PRODUCT /SERVICES PRICING

COST -PLUS PRICING.

GOVERNING LAW AND JURISDICTION:

“Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.

ADDRESS AND CONTACT DETAILS:

BMB GROUP,
DUBAI INVESTMENT PARK 01 JABEL ALI
DUBAI U.A.E
P.O.BOX 95989

Country of merchant domicile:

UNITED ARAB EMIRATES

DOCUMENT DETAILS & CHANGE HISTORY.

This policy shall be reviewed /changed occasionally to meet the requirements of the standards. Considers an earlier review is necessary to ensure that the policy remains current. Changes to this policy shall be exclusively performed by the Authorized personnel and approved by Management. Customers are encouraged to frequently visit these sections in order to be updated about the changes. Modifications will be effective on the day they are posted”.

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